General Terms of Service for 1StepTrip.com

Last Updated: 1.3.2025

Welcome to 1StepTrip.com (the “Website”) and mobile application (collectively, the “Platform”), operated by SETTOUR Slovakia spol. s r. o. (“we,” “us,” “our”). These Terms of Service (“Terms”) govern your use of the Platform, including all travel-related services, bookings, and products offered to you (“Services”). By accessing, browsing, or using the Platform, you acknowledge that you have read, understood, and agreed to these Terms.

1. Use of the Platform

a) Eligibility

You must be at least 18 years of age and possess the legal authority to enter into these Terms to use our Platform. By using the Services, you confirm that you meet this requirement. If booking on behalf of others, you agree that you have obtained their consent to share their information and act on their behalf.

b) Permitted Use

You agree to:

  1. Use the Platform only for lawful purposes and personal travel planning.
  2. Not make speculative, false, or fraudulent bookings.
  3. Provide accurate and complete information when registering or making bookings.

c) Prohibited Activities

You agree NOT to:

  1. Use the Platform for commercial purposes or resell any services without our written consent.
  2. Access or attempt to access data not intended for you.
  3. Use robots, scrapers, or other automated means to access or interfere with the Platform.
  4. Upload viruses, malware, or other harmful code.
  5. Impersonate another person or misrepresent your identity.
  6. Attempt to disable, circumvent, or interfere with Platform security features.

We reserve the right to restrict or terminate your access to the Platform if you violate these Terms.

2. Booking and Payments

a) Booking Process

You may use the Platform to search for, book, and pay for travel services, including flights, hotels, tours, car rentals, and other related products. Bookings are subject to availability and confirmation by the respective third-party providers (e.g., airlines, hotels).

b) Pricing and Payments

  1. Prices listed on the Platform are provided by third-party suppliers and are subject to change without notice until confirmed.
  2. All payments must be made at the time of booking using the approved payment methods provided on the Platform.
  3. Currency conversions, fees, and applicable taxes will be displayed during the payment process.

c) Booking Confirmation

Once a booking is successfully completed, you will receive a confirmation email. It is your responsibility to verify all details in the confirmation, such as names, dates, and travel itineraries. Report any discrepancies immediately.

d) Cancellations and Refunds

  1. Cancellation Policies: Each booking is subject to the cancellation terms of the third-party supplier (e.g., airline, hotel). These policies vary by provider and booking type.
  2. Refunds: If eligible, refunds will be processed according to the supplier’s terms. Refunds may take up to 30 days to process, depending on the provider and payment method.

We are not responsible for any cancellations, changes, or delays initiated by third-party providers.

3. Third-Party Suppliers and Services

The Platform offers travel products and services provided by independent third-party suppliers (e.g., airlines, hotels, tour operators).

a) Supplier Terms and Conditions

By booking through the Platform, you agree to comply with the specific terms, policies, and conditions of the suppliers, including their payment, cancellation, and refund rules.

b) Responsibility for Services

  1. We act as an intermediary between you and the third-party suppliers. We do not own, control, or manage the services provided by these suppliers.
  2. Any disputes, claims, or complaints regarding supplier services (e.g., flight cancellations, hotel conditions) must be addressed directly with the supplier.

c) Supplier Changes and Errors

Suppliers reserve the right to change or cancel services due to operational, safety, or weather-related reasons. We will notify you of such changes as soon as possible.

We do not warrant that supplier content (e.g., hotel descriptions, amenities, or pricing) is error-free, accurate, or up to date.

 

4. User Responsibilities

As a user of 1StepTrip.com, you agree to the following responsibilities:

  1. Accurate Information: You must provide true, accurate, and complete information when creating an account, making bookings, or communicating with us. You are responsible for keeping this information up-to-date.
  2. Account Security: You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately if you suspect any unauthorized access to your account.
  3. Prohibited Activities: You agree not to:
    • Use the platform for fraudulent, illegal, or unauthorized purposes.
    • Resell or misuse services, content, or offers available on the platform.
    • Interfere with the proper functioning of the website, including deploying malicious software or automated tools.
    • Make speculative, false, or duplicate bookings.
  4. Compliance with Supplier Terms: You must comply with the terms and conditions of third-party suppliers (e.g., airlines, hotels, tour operators) when using their services booked through our platform.
  5. Travel Documents and Insurance: You are responsible for obtaining valid travel documents (e.g., passport, visas) and ensuring compliance with destination entry requirements. We strongly recommend purchasing travel insurance for protection against unforeseen events.
  6. Communication: You agree to receive communications from us regarding your bookings, platform updates, or other related matters.

Failure to adhere to these responsibilities may result in the suspension or termination of your account and access to our services.

 

5. Disclaimers

a) We provide the Platform and all its content “as is” without warranties of any kind, either expressed or implied. While we strive to ensure accurate information, we do not guarantee:

  • Accuracy, completeness, or reliability of travel listings, prices, or descriptions.
  • Availability or uninterrupted access to our Platform.
  • That third-party services (e.g., airlines, hotels, programs) will meet your expectations.

b) We are not responsible for:

  • Errors or inaccuracies caused by third-party suppliers.
  • Issues resulting from unforeseen circumstances (e.g., strikes, weather conditions).
  • Personal injuries, damages, or losses incurred during travel booked via the Platform.

6. Limitation of Liability

To the fullest extent permitted by law, our liability is limited as follows:

  • We are not liable for indirect, incidental, or consequential damages.
  • Our total liability for any claim related to these Terms or your use of the Platform will not exceed the total amount paid for the service causing the issue.
  • Any claims must be filed within 1 year of the cause of action arising.

7. Dispute Resolution

In the event of disputes, you agree to resolve the matter as follows:

  • Governing Law: These Terms are governed by Slovak law.
  • Arbitration: Disputes will be resolved through binding arbitration in Bratislava, Slovakia.
  • Waiver of Class Actions: You agree not to participate in class-action lawsuits against us.

8. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the Platform constitutes acceptance of any changes.

9. Contact Us

For questions regarding these Terms, contact us:

SETTOUR Slovakia spol. s r. o.
Address: Lazaretská 29, 811 09 Bratislava, Slovakia
Email: [email protected]
Phone: +421 2 5292 7917

ID-VAT: SK2020057314  

 

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